Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

• Enhance digital customer service strategies.
• Monitor KPIs for service effectiveness.
• Foster a customer-centric culture.
• Resolve complaints per SAMA regulations.
• Stay updated on fintech customer service trends.

Requirements:

• Proven experience in fintech customer service.
• Knowledge of SAMA’s “Sama-Care” initiative.
• Bilingual (Arabic/English) with strong communication skills.
• Analytical and leadership abilities.
  📩 Potential and interested candidates whose profile closely matches the requirements may send their CV to:
  📧 recruitment@premiumsolutions.qa
  📌 Please mention “Customer Care manager – KSA” in the subject line.