Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.
Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:
- Enhance digital customer service strategies.
- Monitor KPIs for service effectiveness.
- Foster a customer-centric culture.
- Resolve complaints per SAMA regulations.
- Stay updated on fintech customer service trends.
Requirements:
- Proven experience in fintech customer service.
- Knowledge of SAMA’s “Sama-Care” initiative.
- Bilingual (Arabic/English) with strong communication skills.
- Analytical and leadership abilities.
📩 Potential and interested candidates whose profile closely matches the requirements may send their CV to:
📧 recruitment@premiumsolutions.qa
📌 Please mention “Customer Care manager – KSA” in the subject line.