Industry: Healthcare / Hospital
Location: Qatar
Job Posting Date: 13 October 2026

Job Summary

A leading hospital in Qatar is seeking an experienced Patient Affairs & Public Relations Manager to oversee patient relations, enhance patient satisfaction, manage complaints, and strengthen communication between patients, families, hospital departments, and external stakeholders. The ideal candidate must have a strong background in hospital operations, patient experience, and healthcare public relations.

Key Responsibilities

• Oversee patient affairs, customer service, and public relations activities across the hospital.
• Develop and implement strategies to improve patient satisfaction, experience, and service quality.
• Manage patient complaints, grievances, feedback, and escalated cases professionally and promptly.
• Ensure effective communication between patients, families, medical teams, administration, and other hospital departments.
• Establish and maintain patient relations policies, service standards, and complaint-handling procedures.
• Monitor patient satisfaction surveys, service quality indicators, and patient feedback trends.
• Coordinate with clinical and non-clinical teams to resolve service-related issues and improve patient experience.
• Manage public relations activities and maintain positive relationships with external stakeholders.
• Ensure compliance with applicable healthcare regulations, patient rights, confidentiality requirements, and hospital policies.
• Prepare reports on patient satisfaction, complaints, service performance, and improvement initiatives.

Qualifications & Requirements

• Bachelor’s degree in Healthcare Administration, Hospital Management, Public Relations, Business Administration, or a related field.
• Mandatory experience in a hospital or healthcare organization.
• Proven experience in patient affairs, patient relations, hospital customer service, or healthcare public relations management.
• Strong knowledge of patient experience management, complaint resolution, and healthcare service standards.
• Excellent communication, interpersonal, conflict-resolution, and leadership skills.
• Ability to manage sensitive patient concerns with professionalism, discretion, and confidentiality.
• Strong organizational, analytical, and problem-solving abilities.
• Knowledge of Qatar’s healthcare environment and applicable regulations is an advantage.

Preferred Profile

A patient-focused leader with strong healthcare service management experience who can improve patient satisfaction, resolve complex concerns, and promote a positive hospital reputation.